Community Mental Healthcare Since 2013
302-543-4425
FREQUENTLY ASKED
QUESTIONS
HOW DO I BECOME A NEW PATIENT?
The New Patient page will direct you to an Intake Form that will help us to match you with an appropriate clinician. Once we have your form, our Scheduling Coordinator will contact you to set up your first appointment. If you are unable to fill out this form online, feel free to call our main number at 302-543-4425 and press #1 for assistance.
DO YOU TAKE MY HEALTH INSURANCE?
Our providers participate with most health plans, and our office will attempt to verify your benefits prior to your first appointment, but it is the patient's responsibility to find out whether the provider is in their insurance network. Please note that all copayments and/or deductibles are due at the time of service. In order to avoid out-of-pocket expenses, please make sure to update our office with any insurance changes.
WHAT IF I DON'T HAVE INSURANCE?
You can pay for services "out-of-pocket" if you don't have insurance. Please let us know you will be doing so when you schedule your first appointment.
WHAT IS YOUR POLICY FOR TREATING MINORS?
For all patients under the age of 18, a Child/Minor Treatment Consent Form must be filled out. You can find this form on our Forms page. Minors will also need to be accompanied by a parent or guardian to their first appointment, whether it's in-person or virtual.
WHAT IF I MISS MY APPOINTMENT?
Our office requires 24-hours notice to cancel an appointment without a fee. If you miss an appointment without giving 24-hours notice, you will be charged a $50 fee that must be paid before scheduling the next appointment. Medicaid patients are only allowed two missed appointments before being discharged by the clinic. Please consult your provider with any questions.
HOW DO I REQUEST A PRESCRIPTION REFILL?
Patients must call DBH to initiate prescription refills; providers cannot fill refill requests sent directly from the pharmacy. Please call the main number and hit the prompt when you hear the name of your provider to leave your refill request. Please note that there is a 48-hour turnaround time to complete all refill requests.
WHAT IF MY MEDICATION REQUIRES A PRIOR AUTHORIZATION?
Prior Authorization requests must be initiated by your pharmacy, so please ensure that they have faxed or called our practice. While we will do everything we can to facilitate your prior authorization, your insurance company alone determines whether or not your medication will be approved or denied. A prior authorization may take 48-72 hours to complete. Please plan accordingly.
WHAT IF I LOSE MY MEDICATION OR IT IS STOLEN?
Due to state regulations and insurance policies, we are unable to refill stolen controlled substance prescriptions without a police report. If your prescriptions are lost, please contact your provider immediately, and they will determine whether the prescription can be replaced.