Frequently Asked Questions

 
Loving Son
 

How do I become a New Patient?

Please click the New Patient tab at the top of the screen. You will be directed to a PDF Fillable form. Once that is completed, please hit the submit button. You will be contacted by our Scheduling Coordinator to set up your first appointment. If you are able to fill out this form online, feel free to call our main number at 302-543-4425 and press #1.

Do you participate with my health insurance?

All of our providers participate with most health plans. However, it is the patients responsibility prior to your appointment to make sure the provider is in- network. Our office will verify your benefits prior to your first appointment but this is done as a courtesy.
All copayments and deductibles are due at the time of service.
*It is the patients responsibility to contact our office and update of us any insurance changes*

What if I don't have insurance but still want to be treated?

Our office has "out-of-pocket" fees to see a provider if you do not have insurance. When scheduling an appointment, please make sure to let our scheduling coordinator be aware.

What is your policy for treating minors?

For all patients under the age of 18, a treatment consent form must be filled out. They will also need to be accompanied by a parent or guardian at their first appointment, whether in person or virtual.

What if I miss my appointment?

Our office requires 24 hours notice if you need to cancel your appointments. If you miss an appointment, you will be charged a fee of $50 that will have to be paid before scheduling your next appointment. If you are a Medicaid patient, our policy allows for 2 missed appointments and then discharged from the practice. Please consult your provider with any questions.

How do I request a prescription refill?

All prescription refills are the responsibility of the patient. Our providers will not fill refill requests sent over from the pharmacy. Please call the main number and hit the prompt when you hear the name of your provider. Each assistant will forward your refill request to the appropriate provider.
Please note that there is a 48 hour turn around to complete all refill requests; there are no exceptions.

What if my medication requires a Prior Authorization?

All Prior Authorizations must be requested from your pharmacy. We are unable to submit a PA without the appropriate documentation from your pharmacy. Please allow 48-72 hours as minimum turn around time. We rely solely on the insurance companies response in order to determine whether or not your medication is approved or denied. Please call your pharmacy to make sure they fax over the appropriate request.

What if I lose or my medication is stolen?

Due to state regulations and insurance policies, we are unable to refill stolen controlled substance prescriptions without a police report. If your prescriptions are lost, you must contact your provider immediately and they will determine if the prescription can be replaced.